Thank you for shopping with us. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition.
- All original packaging, accessories, manuals, and tags are included.
- A valid proof of purchase (receipt or order confirmation) is provided.
Items returned without meeting these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund unless they are defective or incorrect upon delivery:
- Clearance or sale items
- Gift cards
- Customized or personalized products
- Perishable goods
- Hygiene or personal care products that have been opened or used
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Kindly include:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
We will assess the issue and arrange a replacement, exchange, or full refund where appropriate.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed using your original payment method.
- Processing may take 5–10 business days, depending on your payment provider or bank.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are available for defective, damaged, or incorrect products, subject to stock availability.
6. Return Shipping
Unless the return is due to our error or a defective product:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
7. How to Request a Return
To initiate a return, please contact us with the following information:
- Order Number
- Customer Name
- Reason for Return
- Photos (if applicable)
Our customer support team will provide return instructions after reviewing your request.
Contact Us
For any questions regarding returns or refunds, please contact us at our contact page
